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Satisfy employees: Boost employee morale by empowering workers with instant access to information ranging from benefits plans to training opportunities.
Maintain accurate data: When employees are encouraged to update their own personnel information, the result is a reduction in data-entry errors and more relevant and up-to-date information.
Recruit easily: Let candidates come to you by providing employees with online access to job opportunities.
Reduce inquiries: Put an end to time-consuming employee inquiries and let your HR staff get back to business. Thanks to self-service, an employee can find that missing pay stub or retrieve details on the latest benefit plan with the click of a mouse. Some self-service tools even allow users to communicate directly with a benefits administrator regarding benefit elections and confirmation.
Cut costs: Offer self-service and save money. Forrester Research reports that a self-service approach can slash the cost of a customer interaction from as much as $35 on the phone to 75 cents online — a potential savings of 98 percent on just one transaction.
Cindy Waxer, HR World
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