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JDI acts as the client’s advocate
JDI takes things further by acting as an intermediary in both benefit administration and customer service. Through our services, we communicate directly to your providers. With JDI, you are not just a number; you are our friend, our priority, and our most important customer. We realize the amount of stress and time required when trying to contact your provider, therefore, we do the work for you. JDI has a team of experienced professionals that you can access directly and can be contacted on a 24 hour basis should an emergency arrive. When you call our 800# you will communicate with a live person that can assist you on the spot and fulfill your needs. At JDI there is no electronic answering service or routing of calls to be sent to a non-local call center that can not empathize with your needs.
A common concern amongst HR managers is once their policies are in place they do not see their agent again until the following year. At JDI, from the time your policy is in place you will be introduced to your personal account manager that is available to you and has specific knowledge of your coverage, carriers, and issues. Our dedicated professionals will visit your office on a regular basis, assist you in any escalated customer service issues, and the renewal of your policies. Our account managers are strictly salary base and committed to your renewal negotiation. Through their experience they have the ability to identify trends and problem areas as part of aggressively negotiating rates on your behalf each year.
JDI doesn't just say it they do it, our sophisticated customer service team handles on average 125 customer service calls and 15 claims in-house per week. Our claims staff will negotiate with your employee’s doctors when necessary to insure maximum savings. We provide a sophisticated reporting system that can give you customized reports on outstanding claims issues at time of request.
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Contact us today for more information
or request a quote
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